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CUSTOMER CARE 2002 - Canada's Customer Contact Management Conference

February 11-12-13-14, 2002
The Westin Hotel, Ottawa

Don't Miss Out!!


    Get fresh insights and new ideas
    Benefit from the expertise of top-level speakers
    Understand the latest technology
    Participate in three interactive workshops
    Experience the Interactive Solutions Showcase
    Choose between two professional tracks: Business & Government

In its 5th year...Customer Care gets results! A must attend conference!

Featuring dynamic speakers and topics such as...

David Weinberger, The Cluetrain Manifesto - "Everything you know about the web is wrong"
 Victor Abele, Senior Advisor, TBS - Building the Government Call Centre Community
 James Barnes, Author, professor and authority on CRM - It's all about how you make them feel!
 Mike Desmarais, SQM - Your biggest challenges - insights from the latest call centre benchmarking studies
 Norine Heselton, Director General CCRA - Citizens or Customers? Service in the Public Sector
 Samantha Kane, Kane-MacKay & Associates - Impact of new technologies on the demands for skills and people
 André Parker, VP Customer Service, Hydro Ottawa - Thriving in the fast lane - When public organizations become private companies

Conference Options:
  • Conference Only: $695.00 + GST ($48.65) = $743.65
  • Conference & one half day workshop: $695.00 + $295.00 = $990.00 + GST ($69.30) =
        $1059.30
  • Conference & two half day workshops: $695.00 + $500.00 (save $90.00) = $1195.00 + GST
        ($83.65) = $1278.65
  • Post conference full day workshop: $595.00 + GST ($41.65) = $636.65
  • Keynotes only: $195.00 + GST ($13.65) = $208.65


    • Discounts:
    Book 3 or more at the same time and receive a 10% discount.


    For additional information or to register visit www.callcentregroup.com or call 1 (800) 821-8232.

    SPONSORED BY: Avaya - Bell Canada - Blue Pumpkin - Computer Talk - Contact Management
    ExpleoGlobal - Manpower - Mitel Networks - Omni Sales - Siebel Systems
    ENDORSED BY: Customer Contact Strategy Forum - Ottawa Regional Call Centre Association